Your returns data, wherever your team works
Return Prime's Open API and webhooks let you build returns into the tools you already run, from WhatsApp to your data warehouse. Included from the Grow plan.
$1Mn+
20Mn+
10,000+
5
Returns over WhatsApp chat
Two merchants built their own WhatsApp chat flow so customers can raise a return without leaving the conversation. The busiest of them made over 36,000 API calls in a single week.
Payment checks without the dashboard
One merchant calls the API to confirm whether a payment through their PayU gateway has been received, so their team does not check it by hand.
Return analytics in your own data stack
One merchant connects Return Prime data to their big data setup for a single, 360 degree view of returns alongside the rest of the business.
A returns flow in your own app
One merchant built returns into their own app with a custom native design, powered by the API.
Product feedback from return reasons
Two skincare brands use the API to feed return data into an internal system that collects customer feedback on products, then use those insights to improve the products.
How it works
1. In your Return Prime dashboard, go to Settings, Integrations, Develop Apps. 2. Create an app and copy your API access token. 3. Call the API with your token, or add a webhook URL to receive return events as they happen.
What webhooks are good for
Send WhatsApp, SMS or email updates when a return is approved, refunded or rejected. Alert your warehouse or courier when a return is created or picked up. Push return and refund data to your CRM, ERP or analytics dashboards. Start tasks in Slack, Trello or your own backend.
Built for
Ops teams who want returns data in their own systems. CX teams who want return status inside their helpdesk. Data teams who want returns in the same warehouse as orders.
87,000+ Open API requests in one week
17 Indian D2C brands made over 87,000 Open API requests in one week.
Trusted by 10,000+ brands globally
Great! Very user friendly and their customer service in incredibly helpful which makes the process much more streamlined and easier to get up and running, thank you Marie-claire for your help today!
Have checked and actually tried 5 different apps in this category. Return Prime provides the best features and super quick and clever (+ fun) support. “Wonder” really helped me with solutions I couldn’t come up with. Can’t wait to publish our new website and see how it really works.
ReturnPrime is a lifesaver. It excels in lightning-fast issue resolution, especially with returns. Its intuitive interface and dedicated support ensure a seamless experience. No more waiting – ReturnPrime gets the job done swiftly, making returns hassle-free. It’s a must-have app for anyone seeking quick solutions.
Great app and functionalities, not only this. It will help a lot when you get a lot of orders and converts better than automatic emails and manual work. Shubham was amazing in helping in setting automatic flows and custom strategies which are complex and now fully automatized. I feel my stores now will have much more potential and my customer service team much more free time, so scaling will be quicker and easier.
Return Prime was one of the first apps I installed when I set up my store 2 years ago.
I probably only use 50% of it’s capabilities, but it’s been rock solid. It’s easy to use, no customer complaints, and no-outages, so I don’t have to stress about returns or exchanges.This is a great product. Highly recommend.
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we are using Return Prime since some months now and we love the app, as all return handling is easy and straight forward. Great Support from the Appsdart Team. Fast and Professional. They are always open for suggestions and new challenges.
Maximize your revenue, one return at a time
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