Return Prime
Terms of Service

Uploaded in June 2025

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By clicking/checking the “I Agree to Return Prime’s Terms of Service” button or by otherwise accessing the Return Prime Service (as defined below), You hereby agree to be bound by these terms of service (the “Terms”). “You” (and its derivatives) means you individually or the entity  (Merchant) that you represent. “Return Prime”, “We”, “Our” or “Us” means or refers to M/s Appsdart Solutions Private Limited, an Indian company. Capitalized terms used in these Terms are defined throughout these Terms.
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You must be at least eighteen (18) years of age to access and use the Service. If You are entering into these Terms for an entity, You hereby represent that You have the authority to bind that entity. If You do not agree to be bound by these Terms or if You do not accept the Privacy Policy (as defined below), You may not access or use the Service. If You violate the provisions of these Terms, Return Prime may, in its sole discretion, suspend, discontinue, or change Your access to or use of the Service, in whole or in part. By continuing to use the Service, You hereby agree to any future amendments and additions to these Terms and/or Privacy Policy, as may be published from time to time through the Site (as defined below) and which become effective upon such publishing. Please review these pages periodically to ensure you are up-to-date with any changes. If We make material changes, We may post a clear notice on the Site.
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NOTE: In addition to these Terms, your use of the Service may be subject to the terms and policies of third-party platforms (e.g., digital stores or marketplaces) (“Platform Provider”) through which the Service is made available, as determined by Return Prime. Such platform terms will govern and take precedence when accessing the Service via those Platform Provider’s.
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1. Description of the Service

The Return Prime service (the “Service“), as further described at  the https://www.returnprime.com/  “Site“, provides a return management platform that enables You as a merchant to enhance Your end-customers’ experience with returns. The Service is made available to You (as a merchant) through a management dashboard. The Service may also include any software or API that is made available to you by Return Prime. The Service further includes the products, services, and features made available or provided to You by Return Prime in connection with therewith and the content, text, documents, descriptions, products, graphics, photos, sounds, videos, interactive features, trademarks, service marks, and logos, contained in or made available through the Service.

It is being expressly clarified and agreed that Our engagement, commitment, and liability herein are solely with and towards You (acting as a merchant) and the rights granted herein are solely granted to You and accordingly You are and shall be responsible and liable to and for any and all warranties, representations, undertakings, commitments, interactions, billings and any other engagements with and towards Your End-Customers under your own separate terms and conditions, which must be at least as restrictive as the Terms.
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2. Subscription to the Service

2.1. Subject to Your compliance with these Terms, and payment of applicable fees, Return Prime hereby grants You and Your Merchant-Users a worldwide (other than in jurisdictions embargoed under UN sanction List or India laws), non-exclusive, non-transferable, non-sublicensable, and fully revocable right to access and use the Service during the Term (as defined below) for Your internal business purposes only. Your subscription to the Service may be limited to the number of Merchant-Users and otherwise to the Units designated in the Order Form. “Merchant Users” means employees and independent contractors that You have authorized to access and use the Service via Your employee Account interface, who are not End-Customers. “Unit(s)” means any measuring unit, in addition to Merchant-Users, described in the applicable Order Form upon which the fees set forth in the order form are calculated. Subscription of the Services may be fully digitally executed as part of the onboarding process with the Platform Provider or the Site. 
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2.3. Trial Use. If Return Prime offers the Service on an evaluation or trial basis (“Trial Service”), the terms of this Section 2.3 govern that use and control any conflicting provision of these Terms. The term “Service” includes Trial Service in all provisions of these Terms that are not in conflict with the provisions of this Section 2.3. You may only use the Trial Service (a) for internal testing and evaluation or trial purposes, and (b) for a period of fifteen (15) days (unless We specify otherwise) beginning on the date We provide you with Account (as defined below) login details for access to the Service (“Trial Period”). You may not use the Service if You, or intend in the future to, directly or indirectly engage in any business that competes with Return Prime or offer a similar software solution or services to the Service. You will not have access to the Service or to any Data (as defined below) in the Service after the Trial Period ends. You will have the option to continue use of the Service by purchasing a subscription to the Service.

During the Trial Period: (a) The Trial Service is provided: (i) free of charge; (ii) without guaranteed support or service levels (unless we choose to provide them); (iii) on an “AS IS” basis; and (iv) without any warranties, conditions, or indemnities.

(b) You use the Trial Service at your own risk, and we are not liable for any resulting consequences.

(c) Some features or functionalities may be unavailable, and inclusion of any feature does not imply future availability.
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(d) We may change or discontinue the Trial Service at any time.

(e) Return Prime, its affiliates, and suppliers limit their total liability for any claim related to the Trial Service to $100 USD (excluding indirect damages, which are fully disclaimed).

(f) THE TRIAL SERVICE IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COMPLIANCE WITH SECURITY, LEGAL, EXPORT, PRIVACY, OR CONSUMER PROTECTION REQUIREMENTS.
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3. Restrictions on Use
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3.1 You agree NOT to use the Service (and it shall be a violation of the Terms of Service) to: (a) Upload or share any content in violation of any third party's intellectual property or other rights; (b) Upload any content that is harmful, hateful, harassing, threatening, or abusive; that would violate another's rights or constitute or encourage a criminal offense; or that would otherwise violate any local, state, national, or international law; (c) Upload any content that exceeds the scope of your rights to use such content or which you do not have a right to upload from the content owner; (d) Post, upload, or make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; (e) Interfere with any other user's right to privacy; (f) Impersonate any person or entity; (g) Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services; (h) Violate any applicable local, state, national, or international laws; (i) Harass or "stalk" another individual; (j) Collect or store personal data about other users; or (k) Authorize, aid, or encourage anyone to do anything in violation of the Terms of Service.
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3.2  Third-Party Content. In using the Services, you may access content that is uploaded by other users. You may be exposed to content that is inaccurate, offensive, indecent, or objectionable. Uploaded content is the sole responsibility of the person who uploaded it. Return Prime does not make any representations or warranties about the accuracy, integrity, quality, or any other aspect of such content and disclaims all liability for such content for any loss or damage incurred as a result of the use of such content. By using the Services, you agree to bear all risks associated with the use of any content on the Services and any reliance on the accuracy, completeness, or usefulness of such content.
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3.3 API Usage. You promise not to perform any malicious activities that have no connection with the order-tracking API services on the computer systems of Return Prime or Platform Providers by accessing the API. You shall only use the API for its intended purposes and in accordance with any documentation or guidelines provided by Return Prime.
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3.4 Account Responsibility. You are responsible for compliance with the provisions of the Terms of Service and for any and all activities that occur under your Account, as well as for your data. Without limiting the foregoing, you are solely responsible for ensuring that use of the Services to Platform Providers and the transmission of your data is compliant with all applicable laws and regulations.
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4. Account

In order to use the Service, You have to create an account (“Account“). You must not allow anyone other than authorized Merchant-Users to access and use the Account. You acknowledge and agree (i) not to exceed the aggregate number of authorized Merchant-Users or any other Units designated in the applicable Order Form unless You first notify Return Prime in writing and pay Return Prime the required additional Subscription fees; (ii) that the login details for each Merchant-User may only be used by that Merchant-User, and that multiple people may not share the same login details; (iii) to provide accurate and complete Account and login information; (iv) to keep, and ensure that Merchant-Users keep, all Account login details and passwords secure at all times; (v) that You remain solely responsible and liable for the activity that occurs in connection with Your, Merchant-Users’, and the activities of Your Merchant-Users or relating to the Service, whether or not You know of such activity, and (vii) to promptly notify Return Prime in writing if You become aware of any unauthorized access or use of the Accounts or the Service. Return Prime may suspend or terminate any access to the Service upon notice to You in the event that Return Prime reasonably determines that such either You, Merchant-Users has violated these Terms, any third party applicable terms and conditions or any other terms between Return Prime. You will ensure that all Merchant-Users comply with the terms and conditions of this Terms and/or any other applicable terms and conditions, which shall be required to be at least as restrictive as those contained herein. You will be liable for any violation of the Terms and other applicable terms and conditions by any Merchant-Users.
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5. Content and Data
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5.1. Return Prime may allow You, Merchant-Users to upload, post, publish, and make available copyrightable materials such as literary works, text, images, photos, videos, strips, and any other proprietary materials (the “User Generated Content”). Such User Generated Content shall remain at all times, and to the extent permitted by law, the respective property of its third-party owner. You understand and agree that You are solely responsible for any such User Generated Content and the consequences of posting or publishing such material on or through the Service in any way. You represent and warrant that You, Merchant-Users are the rightful owner of the User Generated Content uploaded, or, that You, Merchant-Users have (and will continue to have) all the necessary licenses, rights, consents, and permissions from the rightful owners of such User Generated Content, which are required to use and to enable Return Prime to use the User Generated Content uploaded and that such User Generated Content does not infringe any third party’s Intellectual Property Rights. When You Merchant-Users upload, post, publish, or make available any User Generated Content or use such User Generated Content, You hereby grant (including on behalf of Merchant-Users) Return Prime an irrevocable, perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable and worldwide license, to use, reproduce, distribute, transmit, make derivative works of, display, copy, make available and perform that User Generated Content, only in connection with the Service, whether through the Internet, any mobile device or otherwise, in any media formats and through any media channels known today and developed in the future.
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5.2. Further, You and Your Merchant-Users may choose to provide, post, input, submit, or otherwise make accessible to Return Prime, data or information about You, Your Merchant Users  , or any third party (“Data“), whereupon Return Prime shall become the owner of such Data and the controller thereof and may use it for its own legitimate business purposes and store such Data on Your behalf, all in connection with Your use of the Service. To the extent necessary, You (including on behalf of Merchant-Users) hereby provide Return Prime a royalty-free, irrevocable, non-exclusive, transferable right and license to use, process, upload, display, copy, distribute copies of, perform, transform, and display publicly, and store Data, in order to: (i) provide the Service, (ii) aggregate, de-identify and/or anonymize Data to administer and make improvements to the Service and (iii) to facilitate the purposes detailed in our Privacy Policy.
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5.3. You represent and warrant (including on behalf of Merchant-Users) that (i) You own all Data or have all rights that are necessary to grant Return Prime the licensed rights in Data under these Terms. You are responsible for collecting all required consents under applicable law (as applicable) including from Merchant -Users; (ii) Your collection of Data has and will be in compliance with all applicable laws and regulations, including, without limitation, those concerning data or information privacy; and (iii) neither the Data, nor the inclusion of Data in or use of Data in connection with the Service, will infringe, misappropriate or violate any Intellectual Property Rights (as defined below), or violate the privacy rights, of any third party, or result in the violation of any applicable law or regulation, including without limitation those concerning data or information privacy. Return Prime reserves the right, but is not obligated, to remove or disable access to any Data, at any time and without notice. Data collected by Return Prime may be used by Return Prime as owner and controller of data. You acknowledge and agree that You remain solely responsible and liable for the Data you provide.
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5.4. Return Prime shall maintain reasonable safeguards to protect the security and confidentiality of Your Data. We will maintain any personally identifiable information that we collect and/or receive in connection with the Service in accordance with Our Privacy Policy as available at Privacy Policy 
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6. Intellectual Property

6.1 All content and materials related to the Service—including the Site, Return Prime’s products, software, designs, graphics, content, features, code, processes, data, and all related modifications or improvements (collectively, “Intellectual Property”)—are the sole property of Return Prime. All associated intellectual property rights, including copyrights, patents, trademarks, trade secrets, and other proprietary rights, whether registered or not, remain vested in Return Prime. Except as expressly permitted in these Terms, you, Merchant-Users, may not copy, modify, distribute, display, sell, sublicense, reverse-engineer, or create derivative works from Return Prime’s Intellectual Property.

6.2 All Return Prime logos and marks are its exclusive trademarks (“Return Prime Trademarks”). Other marks appearing with the Service are owned by third parties (“Third Party Marks”). No rights or licenses are granted to use any Return Prime or Third Party Marks, and their use is strictly prohibited unless explicitly authorized. You must not remove or alter any copyright, trademark, or proprietary notices on the Site or Services and must comply with all applicable laws. You are also prohibited from using or imitating any name, mark, or logo similar to Return Prime’s trademarks. For clarity, this does not apply to your User Generated Content.
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7. Term and Termination
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7.1. Term. The Service is provided on a recurring monthly basis unless specified otherwise (“Subscription Period” or “Term”). These Terms shall become effective on accepting there Terms and shall continue until termination of the Subscription Period as provided in these Terms. The Subscription Period shall automatically renew for successive Subscription Periods unless either party provides the other with at least thirty (30) days written notice prior to the end of the then-current Subscription Period of its intent not to renew.
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7.2. Termination for Cause. Either party may terminate these Terms upon written notice in the event that the other party materially breaches these Terms and, to the extent that the breach can be cured, fails to cure that breach within thirty (30) days of said notice.
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7.3. Discontinuation of Service. We may, at our sole discretion, suspend or discontinue the Service, in whole or in part, or otherwise choose not to renew Your Subscription Period, upon written notice of at least thirty (30) days, whereupon the Service shall not be automatically renewed. It is being clarified that You shall have no termination for convenience rights and that in no event, unless expressly provided otherwise herein, shall You be entitled to any refund of any pre-paid fees.
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7.4. Effects of Termination. Upon expiration or termination of these Terms, (i) You and Your Merchant-Users rights to access and use the Service will immediately terminate; (ii) You and Your Merchant-Users  will immediately cease all use of the Service; and (iii) You will return and make no further use of any of Our Confidential Information, materials, or other items (and all copies thereof).
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7.4.1  Upon termination of a Services (except pursuant to Section 7.4), any other active Service (if any) will remain in effect for their current Terms unless otherwise specified.

7.4.2 Post-Termination Obligations. Upon termination: (a) your access to the Service will immediately cease; (b) all unpaid fees become immediately due;

7.4.3 Data Handling. Upon termination: (a) you may request export of your data within 14 days in a standard, structured format; (b) After this period, Return Prime may delete your data while retaining only what is necessary to comply with legal obligations; (c) Return Prime will process any retained data in accordance with its Privacy Policy and applicable data protection laws.
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7.5. Survival. Sections 7, and Sections 6, 8, 9, 11, 12, 14, 15 and 16 shall survive the expiration or termination of these Terms.
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8. Fees
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8.1. In consideration for Return Prime providing the Service, You will pay to Return Prime the fees set forth in the invoice, in accordance with the terms set forth in these Terms. 
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8.2. All fees shall be paid in US Dollars/ Euro, and are exclusive of all taxes, levies, duties, tariffs, and other governmental charges (including without limitation, VAT/GST) (collectively, “Taxes”). You will be responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Return Prime’s net income. Overdue payments shall accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
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8.3. In most cases, you will be billed in advance of your payment period, typically monthly. In some cases, such as for excess usage beyond your subscription plan limits ("Overages"), you may be billed in the month after the Overages are incurred. You must make all payments, without any setoff or deduction for any reason, within fifteen (15) days of the date of your invoice in a manner determined by Return Prime in its sole discretion. For payments made by credit card, you hereby authorize Return Prime to charge your credit card through the Platform Providers on your invoice date until this Agreement is terminated. All payments are made payable in USD (United States Dollars)/ Euro’s.
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9. Confidentiality
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9.1. “Confidential Information” means any information disclosed by one party to the other party that: (i) if disclosed in writing, is marked “confidential” or “proprietary” at the time of disclosure; (ii) if disclosed orally, is identified as “confidential” or “proprietary” at the time of disclosure, and is summarized in a writing sent by the disclosing party to the receiving party within thirty (30) days after any such disclosure; or (iii) under the circumstances, a person exercising reasonable business judgment would understand to be confidential or proprietary. The Service is to Return Prime’s Confidential Information. Data shall not be considered to be Your (or Your Merchant-Users’) Confidential Information, however, personal information shall be processed according to the Privacy Policy.
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9.2. The use and nondisclosure obligations and restrictions set forth in Section 9.3 will not apply to any information that: (i) is or becomes generally known to the public through no breach of these Terms by the receiving party; (ii) is rightfully known by the receiving party at the time of disclosure; (iii) is independently developed by the receiving party without use of or access to the disclosing party’s Confidential Information; or (iv) the receiving party rightfully obtains from a third party who has the right to disclose such information without breach of any confidentiality obligation to the disclosing party.
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9.3. A receiving party will not use the disclosing party’s Confidential Information except as necessary for the performance of these Terms and the Parties’ engagement herein and will not disclose such Confidential Information to any third party except to those of its employees and subcontractors who have a bona fide need to know such Confidential Information for the performance or enforcement of this Terms; provided that each such employee and subcontractor is bound by a written agreement that contains use and disclosure restrictions consistent with the terms set forth in this Section. Each receiving party will protect the disclosing party’s Confidential Information from unauthorized use and disclosure using efforts equivalent to the efforts that the receiving party ordinarily uses with respect to its own confidential information and in no event less than a reasonable standard of care. The provisions of this Section 9.3 will remain in effect during the Term of this Terms and for a period of three (3) years after the expiration or termination of this Terms.
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9.4. The provisions of this Section 9 will not restrict either party from disclosing Confidential Information pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided that the party required to make such a disclosure gives reasonable written notice to the other party to enable it to contest such order or requirement or limit the scope of such request with the reasonable cooperation of the party required to make the disclosure. The party responding to such an order or requirement will only disclose that information that is expressly required.
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10. Warranty and Disclaimer
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10.1. You hereby represent and warrant that: (a) You have full power to enter into these Terms and to grant Us the rights granted under these Terms (also on behalf of Merchant-Users  ); (b) You have obtained all necessary approvals to enter into and execute these Terms; and (c) Your entering into these Terms and performance of obligations under these Terms will not in any way conflict or violate any duty that You may have to any other person or entity, or under any agreement and/or commitment on its part.
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10.2. For removal of doubt, unless separately expressly agreed in writing, Return Prime shall have no obligation to meet any service level or uptime availability parameters with respect to the Services.
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10.3. Except for as expressly provided in these Terms, the Service is provided on an “as is” and “as available” basis, and without warranties of any kind, either express or implied. You assume all responsibility for the selection of the Service to achieve Your intended results. RETURN PRIME HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, LEGALITY IN CERTAIN JURISDICTIONS, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RETURN PRIME DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. RETURN PRIME DOES NOT OFFER A WARRANTY OR MAKE ANY REPRESENTATION REGARDING ANY INFORMATION, RESULTS, OR ADVICE THAT YOU OBTAIN THROUGH THE SERVICE. RETURN PRIME IS IN NO WAY LIABLE FOR THE CONTENT, SERVICES, AND PLATFORMS PROVIDED BY THE PLATFORM PROVIDERS. Applicable law may not allow the exclusion of certain warranties, so to that extent, such exclusions may not apply.
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10.4. Links. We are not responsible for the content of any unaffiliated websites that may be linked to or from the Site and/or Service and/or Platform provider. These links are provided for Your convenience only and You access them at your own risk. Any such websites are independent of Return Prime, and Return Prime has no control over the content of such websites. In addition, a link to any other website does not imply that Return Prime endorses or accepts any responsibility for the content or use of such other website. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Return Prime of that third party or of any product or service provided by a third party.
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11. Limitation of Liability

RETURN PRIME SHALL NOT BE LIABLE TO YOU, MERCHANT-USERS, END-CUSTOMERS, OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE) ARISING OUT OF THESE TERMS OR IN CONNECTION WITH THE SERVICE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF RETURN PRIME TO YOU, MERCHANT-USERS, END-CUSTOMERS, OR ANY OTHER THIRD PARTY, FOR ANY DAMAGES UNDER THESE TERMS OR IN CONNECTION WITH THE SERVICE EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU AND COLLECTED BY RETURN PRIME FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO BRINGING THE CLAIM. THE LIMITATIONS CONTAINED IN THIS SECTION 11 MAY NOT BE APPLICABLE IN THE EVENT OF FRAUD IN CERTAIN JURISDICTIONS, AND IN SUCH EVENT RETURN PRIME’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT ALLOWED IN SUCH CASE BY THE APPLICABLE LAWS OF SUCH JURISDICTIONS.
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12. Indemnification

You agree to defend, indemnify, and hold harmless Return Prime and our affiliates, Platform Providers, and our respective officers, directors, agents, consultants, and employees from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from Your, Your Merchant-Users and Your End-Customers’ (i) access or use of the Service; (ii) breach of these Terms and/or any other applicable terms and conditions including any Platform Providers’ terms and conditions; and/or (iii) breach of any laws and regulations.
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13. Compliance with Laws

Each party shall comply with all applicable laws relating in any way to its performance of its obligations under these Terms. You agree to comply fully with all applicable export laws and regulations in any jurisdiction to ensure that neither the Service nor any technical data related thereto are exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.
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14. Assignment

These Terms, and any rights granted hereunder may not be transferred or assigned by You but may be assigned by Return Prime without restriction.
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15. General

These Terms and order form (if any), represent the complete Terms concerning the Service between You and Return Prime and supersede all prior agreements and representations related to the subject matter hereof. These Terms shall be governed by the laws of India, without reference to its conflict of laws rules. The exclusive jurisdiction and venue for all disputes hereunder shall be the competent courts located in Delhi, India, and each party hereby irrevocably consents to the jurisdiction of such courts. Application of the United Nations Convention on Contracts for the International Sale of Goods is excluded from these Terms. Notwithstanding the foregoing, Return Prime reserves the right to seek injunctive relief against You, Merchant-Users to enforce these Terms in any venue and court of competent jurisdiction. Section headings are provided for convenience only and have no substantive effect on construction. Except for Your obligation to pay Return Prime, neither party shall be liable for any failure to perform due to causes beyond its reasonable control. Notices shall be deemed effective one (1) day after being sent to either the designated fax, email, or postal address set forth in the Order Form, Account, or as displayed on the Site. Nothing herein shall be construed to create any employment relationship, partnership, joint venture, or agency relationship or to authorize any party to enter into any commitment or agreement binding on the other party. If any provision is held to be unenforceable, these Terms shall be construed without such provision. The failure by a party to exercise any right hereunder shall not operate as a waiver of such party’s right to exercise such right or any other right in the future.  
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16. Force Majeure. Return Prime shall be excused from performance under these Terms of Service, to the extent it is prevented or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion, epidemic, pandemic ; (c) labor strikes; (d) error or disruption to major computer hardware or networks or software failures; or (e) other causes beyond the reasonable control of Return Prime.
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17. Information, Questions, or Notification of Errors

If you have any questions (or comments) concerning the Terms or Privacy Policy, you are welcome to send Return Prime an email to the following address:help@returnprime.com