Best Shopify Order Track Apps for 2025

Ever had a customer ask, "Where's my order?" 

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Today, this question can cost you more than just time. It can lead to lost trust, negative reviews, and fewer repeat sales. Online shoppers now expect real-time updates from checkout to delivery. If your store doesn’t offer this, they might choose a competitor who does.

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In the US, 88% of online shoppers want real-time visibility into their order status. This growing demand makes order tracking not just a nice-to-have feature, but a necessity for keeping customers satisfied.

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But how can you meet these expectations without adding pressure on your team? 

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Many merchants turn to Shopify order tracking apps to fill this gap. These apps help keep customers informed, reduce support queries, and enhance their overall experience.

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In this guide, you’ll discover the top Shopify order tracking apps, their features, pricing, and how to choose the right one for your store.

How Can Shopify Order Tracking Apps Enhance Your E-commerce Business

Shopify order tracking apps enable e-commerce businesses to provide real-time tracking updates to customers, all while seamlessly integrating with your Shopify store. They help automate the process of tracking orders, from when a customer makes a purchase to when it’s delivered to their doorstep.

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By syncing directly with major carriers, these apps offer a streamlined experience for both business owners and shoppers. Customers can easily track their orders through personalized, branded tracking pages, and businesses can monitor shipments, reduce customer inquiries, and enhance the overall shopping experience.

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Now, let’s take a look at how these tracking solutions can bring a real impact to your e-commerce operations.

1. Improves Customer Experience

A smooth tracking process keeps customers informed every step of the way. They no longer need to guess where their order is, creating a positive shopping experience that encourages them to return.

2. Reduces "Where is my order?" Queries

By providing real-time updates, a Shopify order tracking app cuts down the number of tracking-related support requests. It frees your team to focus on other tasks while keeping customers happy.

3. Builds Trust and Loyalty

Clear and transparent tracking builds confidence in your store. When customers see reliable updates, they’re more likely to trust you and shop again in the future.

4. Boosts Post-purchase Engagement

Order tracking pages are a chance to stay connected. You can use them to showcase promotions or recommend products, turning a routine check-in into another sales opportunity.

5. Helps with Proactive Issue Resolution

Shopify order tracking apps alert you to delays or failed deliveries early. It enables you to address and resolve issues before they escalate into complaints, thereby protecting your brand’s reputation.

By using the right order tracking app, you strengthen your store’s post-purchase journey. The right tool can be the difference between a one-time buyer and a loyal customer. 

7 Best Shopify Track Order Apps for 2025

Choosing the right order tracking app can shape your customers' post-purchase experience on Shopify. Here’s a look at some of the top platforms for 2025, each offering useful features for growing stores.

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1. Return Prime

Return Prime, rated 4.9/5 on the Shopify App Store, combines returns management and order tracking into an all-in-one platform. It helps Shopify merchants simplify post-purchase operations while improving customer satisfaction, making it a valuable tool for growing US-based stores. 

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Key Features

• Centralized return management: Return Prime brings returns, exchanges, and refunds onto one platform. The approach reduces manual work and gives customers a hassle-free way to manage their returns. It also saves time for your team by streamlining processes.
• Upsell opportunities: Through the Wonder Revenue Booster, you can suggest relevant products during the return process. The feature turns returns into chances for more sales, helping you recover potential lost revenue.
• Store credit incentives: Wonder Promotions encourages customers to choose store credit instead of refunds. It keeps more revenue within your business while building customer loyalty by encouraging future purchases.
• Smart exchanges: With Wonder Smart Exchange, Return Prime recommends exchanges over refunds using smart algorithms. It keeps sales in your store and improves customer satisfaction by offering suitable alternatives.
• Automated returns: Wonder Bot Automation handles the return and exchange process automatically, freeing up your time. 
• Custom return policies: Build return policies tailored to your store’s needs, making it flexible for different business models.

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Pricing

A free plan includes up to 5 returns per month. Paid plans start at $19.99/month for 60 returns per month. 

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2. Parcel Panel

Parcel Panel helps Shopify stores offer real-time tracking updates through branded tracking pages and automated notifications. With support for over 1,000 carriers worldwide, it’s a strong choice for stores selling internationally.

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Key Features

• Track your orders & last-mile delivery: Monitor shipments from dispatch to final delivery in one dashboard.
• Email notifications for each shipping milestone: Keep customers updated at every stage with automatic email alerts.
• Branded tracking page with estimated delivery dates: Create a custom tracking page that reflects your store’s branding while showing clear delivery timelines.
• Seamless Integrations: Integrates with e-commerce platforms like Shopify and WooCommerce, Klaviyo, and more.
• Advanced Analytics: Provides insights into shipping performance, including transit times, tracking exceptions, and the effectiveness of customer notifications.

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Pricing

A free plan includes 20 tracking quotas per month. Paid plans start at $11/month.

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3. Track123

Track123 focuses on automation and actionable insights, helping Shopify stores track shipments with minimal manual effort. Its AI-powered tools predict delivery times and provide greater visibility into each order’s journey.

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Key Features

• Order lookup with branded tracking page: Offer customers a seamless way to check order status on a page tailored to your store’s branding.
• Enable dropshipping mode to hide Chinese origin: Conceal original shipping locations to maintain trust and avoid delivery concerns.
• Boost sales with personalized product recommendations: Display relevant product suggestions on tracking pages to encourage repeat purchases.
• Prevent WISMO calls: Reduce “where is my order” queries by keeping customers informed through proactive tracking updates.
• Auto-emails triggered by order status: Automatically send email notifications when an order’s status changes.

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Pricing

A free plan is available, supporting 1,000+ carriers. Paid plans start at $9 per month for up to 300 shipments.

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4. 17TRACK

17TRACK  is known for its wide carrier coverage and easy-to-use interface. It’s popular among Shopify merchants who ship internationally and want reliable tracking updates across multiple carriers.

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Key Features

• Real-time email updates: Keep customers informed at every stage with automatic email notifications.
• Track orders directly on your site: Let customers check their order status without leaving your store.
• Enjoy 24/7 support: Access round-the-clock assistance whenever you need help.
• Sync shipping info to PayPal: Automatically send tracking details to PayPal to reduce disputes.
• Barcode scanning: Lets you scan tracking numbers directly from a package, saving time on manual entry.

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Pricing

A free plan includes 50 shipments per month. Paid plans start at $9/month for up to 200 shipments when billed yearly.

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5. AfterShip

AfterShip is a well-established Shopify Track Order App with strong automation tools. It’s designed for growing brands that want to improve customer retention through seamless tracking and notifications.

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Key Features

• Branded tracking pages with product recommendations: Turn tracking pages into marketing channels with customized product suggestions.
• Automated email and SMS notifications: Keep customers updated automatically at each delivery milestone.
• Centralized shipment dashboard: Manage all tracking data in one place for better visibility.
• AI-powered estimated delivery dates: Provide customers with more accurate delivery timelines using AI predictions.
• Built-in analytics: Track shipment performance and customer engagement with real-time insights.

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Pricing

Plans start at $9/month for 1,200 shipments per year. Custom enterprise plans are available upon request.

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6. TrackingMore

TrackingMore offers flexible tracking solutions with custom branding and analytics. It integrates smoothly with Shopify and supports multiple carriers worldwide, making it a great choice for growing stores.

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Key Features

• Auto-sync orders and update shipping from global carriers: Automatically pull tracking info from carriers to keep orders up to date.
• Enhanced tracking pages with custom product recommendations: Add product suggestions to tracking pages to encourage repeat purchases.
• Order tracking notifications via email: Keep customers informed with timely email updates at every delivery stage.
• Automated email notifications for shipment status: Send alerts automatically when shipments reach key milestones.
• Perfect for dropshipping mode: Hide origin details easily to protect supplier information.

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Pricing

A free plan is available for courier tracking. Basic plans start at $9/month when billed yearly.

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7. Synctrack

Synctrack provides Shopify stores with simple order tracking and seamless PayPal syncing features. It’s a reliable solution for merchants who want to automate tracking updates while maintaining a branded customer experience.

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Key Features

• Order tracking page with brand assets: Customize tracking pages with your logo and store colors.
• Track orders in real time: Offer live updates so customers can check their order status anytime.
• Real-time carrier updates: Sync shipping progress directly from carriers to your Shopify store.
• Automate courier matching: Detects carriers automatically to reduce manual input and speed up tracking updates.
• Estimated Delivery Date (EDD): Displays estimated delivery dates to customers, setting clear expectations and improving satisfaction.

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Pricing

A free plan is available for up to 35 shipments per month. Paid plans start at $9.99/month for 600 shipments per month.

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With so many Shopify order tracking apps offering effective features, from branded tracking pages to automated updates, it’s clear each platform brings something unique to the table. The right choice depends on your store’s needs, budget, and customer expectations.

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But how do you decide which app is the perfect fit for your business?

How to Choose the Best Shopify Track Order App?

Choosing the right Shopify Track Order App isn’t just about features; it’s about finding a solution that aligns with your store’s goals and your customers’ expectations.

Here's what to look for when narrowing down your options:

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1. Integration Compatibility

Make sure the app integrates smoothly with your existing Shopify setup, fulfillment partners, and carriers. A compatible app prevents manual data entry, reduces errors, and ensures accurate tracking updates flow across your systems without slowing down operations. 

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Return Prime integrates with a range of carriers like UPS, Shipstation, USPS, FedEx, Easyship, and many more, giving you flexibility to work with your preferred partners.

2. Custom Branding Options

Look for apps that let you customize tracking pages with your logo, colors, and marketing messages. Branded tracking enhances your customer’s experience by keeping them engaged with your store even after checkout, turning routine updates into brand-building moments.

3. Notifications and Alerts

Choose an app that offers automated email or SMS notifications at every shipping stage. Proactive alerts keep customers informed, reduce “where’s my order” queries, and build trust by showing transparency in your delivery process.

4. Pricing vs. Features Balance

Evaluate whether the app’s pricing structure makes sense for your order volume and growth plans. An order tracking app should deliver value through features like automation, branding, and analytics, without eating too much into your margins as you scale.

5. User Reviews and Support

Check user reviews to see how reliable the app is in real-world use. Good customer support is also key, especially if you rely on the app for post-purchase communications. Responsive support ensures quick resolution when technical issues arise.

6. Return on Investment (ROI)

Consider the potential ROI an app can deliver by automating your order tracking and returns. For instance, D2C brand Bummer experienced a 74% reduction in return requests and an 87.5% decrease in processing time after switching from manual processes to Return Prime’s automated system. These kinds of results speak volumes about the time and cost-saving potential of the right solution.

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Finding the best fit involves weighing these factors carefully so you choose a Shopify order tracking app that grows with your business while delighting your customers.

Conclusion

Shopify order tracking apps are crucial for enhancing the post-purchase experience by keeping customers informed with real-time tracking updates. They help reduce "where is my order" queries, boost customer satisfaction, and build trust.

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Whether it’s Return Prime, 17TRACK, or Synctrack, each app offers unique features tailored to different business needs. Key factors to consider when choosing an app include integration, branding options, notifications, pricing, and support.

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The right platform not only tracks shipments but also strengthens your brand, engages customers, and improves retention.

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Looking to simplify return management? Book a demo with us today to elevate your Shopify store’s post-purchase experience.