Order Management Software for Tracking Business Orders

Running an online business means juggling orders, returns, and customer satisfaction—all while maintaining smooth operations. If you're selling on platforms like Shopify, high return rates can add even more complexity to your operations.

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That’s where order management software comes in. It tracks every order from purchase to delivery (and even returns), reducing errors, saving time, and improving customer experience. No more lost shipments, tracking number confusion, or manual spreadsheets—just a streamlined, automated system that keeps everything in check.

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If your business handles frequent returns, the right software can transform them into opportunities for customer retention and increased sales, rather than headaches.

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Ready to simplify order tracking and boost efficiency? Let’s explore how the right software to keep track of orders can transform your business.

What is Order Management Software?

An Order Management System, or OMS, is a tool that helps businesses manage all aspects of their orders. It manages the process from when a customer places an order to when they receive it, and even when they return it. It’s like having a smart assistant that keeps everything in order.

Benefits of Using Software to Keep Track of Orders

1. Easy Order Tracking: With OMS, you can follow every step of an order. You’ll know where it’s at and can make changes if needed. From entering the order to updating its status, everything is in one place.
2. Saves You Time: OMS takes care of the little things for you, like updating statuses and printing shipping labels. That means less time spent on repetitive tasks and more time to focus on growing your business.
3. Fewer Mistakes: Because order tracking software handles tasks automatically, you’re less likely to make errors. It keeps everything up to date and accurate, so you don’t have to worry about mistakes slipping through the cracks.
4. Helpful Insights: OMS can provide you with sales data, so you know what’s working and what’s not. You’ll get a better idea of which products are selling and what trends you should pay attention to.
5. Happier Customers: When everything runs smoothly—timely shipments, easy returns, and no mistakes—your customers notice. It makes their experience better and keeps them coming back.

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In short, the order management system takes the stress out of managing orders. It keeps everything running smoothly, helps you stay organized, and makes it easier to deliver an excellent experience for your customers. Now, let's take a closer look at the leading solutions in the market.

Top Order Management Software Solutions

Finding the right order management software can be overwhelming with the numerous options available. To make it easier, here are the top solutions known for their features, flexibility, and reliability.

1. Return Prime

If you're a Shopify merchant seeking a specialized solution to track orders, manage returns, and enhance customer satisfaction, Return Prime is an excellent choice. Return Prime, a GoKwik company, is a leading return management platform designed exclusively for Shopify stores. With a 4.9/5 rating and trusted by over 10,000+ brands, it focuses on streamlining returns, reducing refund losses, and enhancing the post-purchase experience.

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Key Features

• Centralized Return Management: Return Prime consolidates all return, exchange, and refund processes into a single platform.
• Upsell with Wonder Revenue Booster: Turn returns and exchanges into new revenue opportunities by upselling relevant products during your customer's return journey.
• Turn refunds into store credits with Wonder Promotions: Incentivise customers to choose store credit over refunds. Keep them brand loyal with tailored promotions.
• Turn returns into exchanges with Wonder Smart Exchange: Encourage exchanges over returns to retain revenue with smart algorithms. Improve customer loyalty while selling more.
• Simplify returns with Wonder Bot Automation: Automate returns, exchanges, and refunds while improving customer satisfaction and operational efficiency.
• Build custom return and exchange policies: Set up and manage rules for returns and exchanges tailored to your business. Provide a transparent yet smooth experience on your Shopify store.
• Integrate seamlessly with leading platforms: Connect with popular software platforms and logistics providers to streamline return management.
• Customize workflows based on returns and exchange reasons: Easily configure specific reasons for returns and exchanges. Guide customers through personalized return and exchange experiences tailored to their specific reasons.
• Send automated notifications: Send return, exchange, and refund notifications to keep your customers informed throughout the entire process.
• Analytics and ROI Tools: Access analytics features to track return performance and utilize an ROI calculator to measure the financial impact of returns management.
• Multilingual Support: The platform supports multiple languages, making it accessible to a diverse customer base.

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Why Choose Return Prime? If your business handles frequent returns, this tool simplifies the process, retains revenue, and improves customer loyalty.

2. Despatch Cloud

Despatch Cloud is a comprehensive solution designed to streamline eCommerce operations. It integrates with over 50 sales channels and 120 courier partners worldwide, providing tools for order, warehouse, and inventory management.

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Key Features

• Centralized order management for sales channels and couriers.
• Over 120 courier integrations and 50+ sales channels, including Shopify, Amazon, Etsy, and TikTok Shop.
• A plug-and-play setup for adding couriers and channels with minimal effort.
• Warehouse and inventory management tools for stock tracking and fulfillment efficiency.
• Supports accounting software integrations, such as Xero and Sage.

• Scalable for businesses of all sizes, from startups to enterprises.
• Combining warehousing, courier connections, and sales channels into one system.
• Easy-to-use interface for users at any experience level.
• Flexible pricing plans that grow with your business needs.

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If you’re looking for an all-in-one solution that includes warehousing, courier connections, and inventory management, Despatch Cloud might be your best bet. 

3. Brightpearl

Brightpearl by Sage isn’t just another inventory or order management tool. It’s a complete retail operating system designed to help businesses grow without getting bogged down by daily operations. Built for modern merchants, it combines automation, advanced analytics, and flexible integrations to handle everything from order fulfillment to inventory planning.

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Key Features

• Automation Engine: Brightpearl automates tasks like order processing, inventory updates, and accounting. This frees up time and reduces the likelihood of manual errors.
• Inventory Planning: With built-in sales forecasting, businesses can make more informed decisions about stock levels, thereby minimizing overstocking and stockouts.
• Plug-and-Play Integrations: Connect to tools like Shopify, Amazon, Xero, and more in minutes. Add new sales channels or tech tools as needed.
• Retail Analytics: Provides real-time insights into key metrics, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), and sales performance across various channels.
• 24/7 Support and Consulting: Brightpearl’s team ensures a smooth implementation and provides ongoing support at no additional cost.

• Saves Time: Customers save an average of two months a year by automating low-value tasks.
• Reduces Errors: Automation cuts human errors by 65%, improving accuracy across operations.
• Hyper-Scalable: Designed to handle peak seasons and business growth effortlessly. Brightpearl processed over 250,000 orders on Cyber Monday without glitches.
• Informed Decisions: Analytics provide clear, actionable insights to optimize inventory, cash flow, and marketing strategies, enabling informed decisions.
• Reliable Support: With a 97% implementation success rate, Brightpearl offers a smooth start and expert-led training to maximize its potential.

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Brightpearl is built for businesses that want to grow quickly without worrying about operational bottlenecks. 

4. Linnworks

Linnworks is a renowned platform designed to simplify inventory and order management for businesses selling across multiple channels. It centralizes operations, automates workflows, and provides insights to help companies scale efficiently.

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Key Features

• Inventory Management: Track and manage inventory across multiple warehouses and bin locations in real-time. Automatically sync stock levels across all sales channels to prevent overstocking or stockouts.
• Order Management: Automate order processing with advanced routing rules and custom workflows. Manage orders across multiple platforms, including Amazon, eBay, and Shopify, from a single central hub.
• Warehouse Management: Optimize warehouse operations with tools for digital picklists, replenishment workflows, and configurable bin setups.
• Shipping Management: Connect with major carriers such as UPS, DHL, and FedEx to find the most competitive shipping rates. Automate order routing to streamline fulfillment.
• Stock Forecasting: Predict future inventory needs with demand forecasting tools that use sales trends, seasonality, and historical data.
• Reporting and Insights: Access 360-degree business insights with reports on sales performance, inventory levels, and operational efficiency. 

• Centralized Operations: Manage inventory, orders, and shipping from one place, saving time and reducing errors.
• Automation: Automate tedious tasks like updating stock levels and processing orders, freeing up time for strategic work.
• Scalability: Built to handle high-order volumes, making it suitable for businesses of all sizes.

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Linnworks is ideal for businesses seeking to centralize operations and streamline their multichannel selling processes. It’s especially useful for those managing large inventories and high-order volumes. 

5. Shipping Easy

ShippingEasy simplifies the shipping and order management process for e-commerce businesses. Integrated with major platforms like Etsy, eBay, Amazon, WooCommerce, and Square, it offers a seamless way to manage orders, reduce shipping times, and save on costs. 

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Key Features

• Order Management System: ShippingEasy enables businesses to manage their orders effortlessly. 
• Sales Order Splitting: One standout feature is the ability to split sales orders based on item availability. This improves the customer experience by reducing delivery wait times and allowing for faster shipping.
• Order Status Tracking: ShippingEasy provides visual order status icons so users can easily track the progress of their orders in real-time, ensuring smooth order fulfillment.
• Shipping Rate Comparisons: The platform compares shipping rates across various carriers to help users find the best pricing, saving money on shipping costs.
• Workflow Automation: ShippingEasy automates workflows, reducing the manual effort required for shipping tasks and improving overall operational efficiency.
• Discounted Shipping Rates: ShippingEasy offers discounted rates on shipping, which is especially beneficial for small and medium-sized businesses looking to reduce overhead costs.
• Brand Management Tools: With features like branded emails, customizable landing pages, and one-click tracking, ShippingEasy helps businesses curate a professional and cohesive brand experience that keeps customers coming back.

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ShippingEasy is particularly ideal for e-commerce merchants looking to scale their operations and enhance the shipping process, offering tools to improve both efficiency and customer satisfaction.

6. Shippo

Shippo is a versatile shipping platform designed to streamline the shipping process for businesses of all sizes. Trusted by over 300,000 brands, Shippo integrates with major carriers like USPS, UPS, and FedEx, allowing businesses to access competitive shipping rates and automate tasks like label printing, tracking, and returns. 

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Key Features

• Order Management: Shippo’s centralized dashboard helps you manage customer orders from start to finish. Order details are automatically populated, which speeds up the label printing and order fulfillment. You can also sync orders from other platforms for a unified view of your shipping operations.
• Shipping Labels and Tracking: Quickly create and print shipping labels directly from the platform. With Shippo, tracking shipments is effortless, and you get real-time updates on order status, so you’re always in the know.
• International Shipping: Shippo simplifies international shipping by handling customs forms and ensuring you get the best rates for global shipments. This feature is a game-changer for businesses looking to expand their reach beyond domestic borders.
• Insurance and Returns: Shippo offers built-in insurance options for added peace of mind. It also supports easy return management, letting customers send back products without hassle and without complicating your workflow.
• API for Developers: Shippo offers powerful API integrations, giving developers the ability to fully customize and extend the platform's functionality. This makes it ideal for e-commerce platforms, marketplaces, or businesses with unique shipping needs.
• Multichannel Integration: Whether you’re selling on Etsy, Amazon, Shopify, or any other platform, Shippo integrates seamlessly with dozens of platforms, making it simple to manage all your orders in one place.
• Scalability: As your business grows, Shippo grows with you. Whether you're shipping 100 or 10,000 packages a month, the platform scales effortlessly, offering the same level of efficiency and reliability regardless of volume.

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Shippo is designed for businesses that want a straightforward, powerful shipping solution. With its wide range of features and easy integration, Shippo simplifies the shipping process while saving time and money.

7. Katana

Katana is a powerful inventory management software designed for e-commerce SMBs and manufacturing companies. It provides real-time tracking of inventory and orders, helping businesses optimize their supply chain and stay on top of production processes. 

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Key Features

• Real-Time Inventory Tracking: Katana offers a centralized view of your inventory, allowing you to monitor stock levels across multiple locations. Get instant updates on available products for sale, ensuring you always know what’s in stock and what needs restocking.
• Order Management and Purchasing: Effortlessly manage incoming orders from all your sales channels. You can create purchase orders directly in Katana to maintain optimal stock levels and prevent overstocking or stockouts.
• Integrated with Business Software: Katana integrates with popular e-commerce, accounting, and CRM platforms, automating repetitive tasks and providing real-time visibility into daily operations and business performance.
• Shop Floor App: Katana's Shop Floor App offers remote collaboration with your in-house team, giving you task-level control and real-time insights into the production process. Track batches for total traceability and manage resources efficiently.
• Flexible Production Scheduling: Define your Bill of Materials (BOM) to streamline your production process. Katana helps you manage raw materials, track manufacturing costs, and ensure optimal inventory levels for both raw and finished goods.
• Automation and Reorder Points: Set up automation for reorder points and resources to make purchasing decisions easier. Katana helps you maintain a balanced inventory without manually tracking every detail, reducing errors and saving time.
• Seamless Data Syncing: With Katana, you can sync inventory data in real-time, update invoices based on order statuses, and convert purchase orders into bills with ease. It minimizes the time spent transferring data between systems, making your operations more efficient.

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Katana is built to help small and medium-sized businesses stay in control of their inventory while scaling. With its user-friendly interface, real-time insights, and seamless integrations, it offers an all-in-one solution to optimize your inventory, order management, and production processes.

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Now that you know about various order management systems, how should you choose one that is most suitable for your business?

Criteria for Choosing the Right Order Management Software

Selecting the right Order Management Software (OMS) is a key decision for any business that handles multiple orders. However, with so many options available, it’s important to evaluate the software based on several key criteria. Here are the evaluation criteria to help you make an informed decision when choosing the right OMS for your business.

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1. Scalability

A good OMS should be able to handle both your current and future needs. Whether you're experiencing a surge during a holiday sale or just scaling over time, the software should manage increased orders without slowing down.

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Tip: Look for software to keep track of orders that allows you to easily upgrade or add features as your business grows. This ensures you’re always prepared for busy seasons.

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2. Integration Capabilities

Your software to keep track of orders must connect smoothly with other systems like your eCommerce platform, inventory management, CRM, and accounting tools. Integration eliminates the need for duplicate data entry, reduces errors, and streamlines your workflow.

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Tip: Make sure the OMS you choose supports integration with your existing tools. This will save you time and minimize disruptions to your business processes.

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3. Automation Features

Repetitive tasks like updating inventory, validating orders, or generating shipping labels can slow you down. Look for software that automates these tasks. Automation not only speeds up operations but also reduces human error.

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Tip: Check whether the OMS offers automated workflows that can be customized for your specific business needs. It’ll save you time and effort in the long run.

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4. Reporting and Analytics

A good OMS should provide insightful data on your sales, inventory levels, and order performance. This helps you make informed decisions about inventory management, pricing strategies, and marketing efforts.

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Tip: Prioritize software to keep track of orders with real-time reporting and customizable analytics. This gives you a clearer understanding of your operations and helps you react to trends quicker.

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5. User-Friendly Interface

The software should be easy to use, even if you're not tech-savvy. An intuitive interface reduces training time and increases adoption across your team. The easier the software is to navigate, the more efficiently your team can use it.

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Tip: Take advantage of free trials or demos to test the user interface. If it feels complicated or cluttered, it might slow your team down.

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6. Customisation and Flexibility

Every business has its unique needs. Your OMS should allow for customization so it can adapt to your specific workflows, from order processing to returns management. Flexibility in the software’s design ensures it fits your business model perfectly.

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Tip: Ask for a demo to explore the customization options. You’ll want to know whether you can adjust the system to match your business processes without heavy technical support.

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7. Cost Effectiveness

Your software to keep track of orders should fit within your budget, but it shouldn’t compromise on essential features. 

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Tip: Consider the long-term ROI of the OMS. While some software may have a higher initial cost, the time saved through automation and the reduction in errors might make it worth the investment.

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8. Security and Compliance

Your customers' data is important, and the software you choose must meet industry security standards and compliance regulations (like GDPR, PCI, etc.). Ensure the OMS has solid security features to protect sensitive information.

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Tip: Ask for details on the software’s data security features and compliance certifications to ensure it aligns with your legal and industry requirements.

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9. Multi-channel Capability

Many businesses now operate across multiple sales channels—whether online, in-store, or through marketplaces. Your OMS should be able to pull in orders from different platforms and keep everything organized in one place.

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Tip: Ensure the OMS can manage orders from multiple channels seamlessly. This prevents confusion and makes it easier to keep track of inventory and shipments.

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10. Mobile Accessibility

With more people working on-the-go, your OMS should offer mobile access. Whether you’re on the floor of your warehouse or at a meeting, you should be able to manage orders from anywhere.

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Tip: Check if the OMS provides a mobile app or a responsive mobile site. This gives you flexibility and control no matter where you are.

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Consider Return Prime as your order and return management solution—it stands out on each evaluation criterion by offering seamless automation, deep integrations, advanced analytics, and revenue-boosting features tailored for Shopify merchants.

Conclusion

Finding the right software to keep track of orders is like finding a partner for your business. It takes the stress out of daily tasks, keeps everything running smoothly, and helps you focus on what really matters—your customers. Whether you’re tracking orders, managing inventory, or improving returns, the right system makes all the difference.

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Every business has unique needs, so it’s important to choose software that fits yours. Despatch Cloud, Brightpearl, and Linnworks each have their strengths, offering tools to streamline operations and scale efficiently. For Shopify stores, Return Prime goes a step further by transforming returns into opportunities to boost sales and customer loyalty.

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Curious about how it works? Don’t settle for a regular demo. Book your “Return Revolution Session” with us. It’s not just a walkthrough—it’s a hands-on look at how Return Prime can turn your returns into a valuable asset for your store. Let’s reimagine what returns can do for your business!