How Libas Built a Fully Customized Return Workflow and Eliminated Manual Ops

India's first D2C fashion brand at ₹1,000 crore ARR needed returns infrastructure that matched their operational complexity. Return Prime provided customizations to power seamless workflows.

Industry

Fashion and Apparel

Objective

Customize and automate returns operations at scale

Impact

Same-day refunds increased from 1% to 70% and refund TAT reduced by 50%

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