Return Prime vs Return GO
Better Returns. Bigger Impact.
Return Prime helps Shopify merchants turn returns into a positive experience. With smart automation and organized workflows, it simplifies returns and exchanges for both your team and your customers. The result? Less hassle, more trust, and stronger loyalty that brings shoppers back again and again with confidence in your brand.
Explore and Decide
Find Out Why Merchants Choose Return Prime
Parameters
# of years active
Rating
USP
Shopify Polaris
Advance tech
# of Customers
Geographies
Starts from
Charges per additional request
Festive Season return credit-top-up
Affordability
Lock-in
Annual plans
Automated Exchanges
Exchange Rules
Return Labels
Shipment tracking
Store credit incentivisations
Return Rules & Restrictions
Analytics
Updates / Notifications
Remarketing to drive repeat purchases
Upsell other products at return page
Option to charge Return Fees
Merging multiple return requests
Green Returns
Multilingual returns portal (With auto translation by Google)
User management (With PII data control)
Gorgias integration
EU Logistics integrations
EU 3PL/WMS integrations
Custom Integrations (webhook & API)
Mobile Apps (Omni-experience)
Klaviyo
Uptime
Set-up time
Performance
Custom Integrations
Availability of support
Focus
ReturnPrime
Basic
3 years - leading legacy player
5 star, with 700+ reviews
Returns Management +
Returns to Revenue conversion
Returns to Revenue conversion
Built on Shopify Polaris
Using AI and over 1 million datapoints
Customer profile
6000+
100+ countries (EU, North America, Asia)
Pricing
Free, starting plan 9.99 USD
0.49 USD / additional return request
Yes, pay as you go discounted plans
Affordable
No lock-in; cancel anytime
Not available
Product Features
AI-based smart exchanges
Exchange with products of higher value
Available - Print & QR
Available
Available
Yes, Product based & return-reason based restriction
Native Analytics + tie up with ReportPundit
Real-time updates - email, Whatsapp, SMS
Available
Upsell products in the return/exchange journey
Available
Available
Available
Available
Available
Integrations
Available
Available
Available via Zapier
Available
Pre-integrated with all top mobile app builders.
Pre-integrated with Klaviyo
Tech
99.99% uptime
Under 3 mins
40-50% faster
Webhooks & APIs
Support
24*7 live chat, dedicated CSM support
Well-known for it's exceptional support
No items found.
Return GO
4
4.9 with 320 reviews
Sustainable returns & management
NA
Not appliable
2500+
Available globally.
23 USD (limited features)
Not available
Not available
Expensive
Not available
Available
Not Available
The price difference in exchanges is not available
Not available
Available
Available
Not available
Available
Email (add-on)
Not available
Not available
Available
Not available
Available
5 languages (pro plan)
Not available
Available
Available
Available
Available
Available (Enterprise plan)
Available
Low stability
Unknown
Relatively slow
Webhooks & APIs
Low support available
Not a focus area
We are trusted by merchants from 100+ countries
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