COD Order Verification by OTP

By confirming COD customers' phone numbers, Codfirm helps ecommerce retailers reduce RTO (returns) of cash on delivery (COD) orders. Orders with wrong contact numbers are destined to be returned as RTO because delivery drivers are unable to contact the customer while on the way to deliver.

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Every COD consumer is asked to confirm their order using an OTP (verification code) provided to their phone via SMS/Whatsapp, according to CODfirm. This not only confirms the clients' contact information, but also their desire to make a purchase. Customers get the feeling of authorising an order with an OTP verification.