Return Prime vs Loop
Simpler Returns. Better Experiences.
Return Prime helps Shopify merchants turn returns and exchanges into a better customer experience. We handle the process with automation and clear workflows, making returns and exchanges simple for your team and your shoppers. Instead of losing customers, you create trust, encourage loyalty, and keep them coming back confidently.
Explore and Decide
Find Out Why Merchants Choose Return Prime
Parameters
# of years active
Rating
USP
Shopify Polaris
Advance tech
# of Customers
Geographies
Starts from
Charges per additional request
Festive Season return credit-top-up
Affordability
Lock-in
Annual plans
Automated Exchanges
Exchange Rules
Return Labels
Shipment tracking
Store credit incentivisations
Return Rules & Restrictions
Analytics
Updates / Notifications
Remarketing to drive repeat purchases
Upsell other products at return page
Option to charge Return Fees
Merging multiple return requests
Green Returns
Multilingual returns portal (With auto translation by Google)
User management (With PII data control)
Gorgias integration
EU Logistics integrations
EU 3PL/WMS integrations
Custom Integrations (webhook & API)
Mobile Apps (Omni-experience)
Klaviyo
Uptime
Set-up time
Performance
Custom Integrations
Availability of support
Focus
ReturnPrime
Basic
3 years - leading legacy player
5 star, with 700+ reviews
Returns Management +
Returns to Revenue conversion
Returns to Revenue conversion
Built on Shopify Polaris
Using AI and over 1 million datapoints
Customer profile
6000+
100+ countries (EU, North America, Asia)
Pricing
Free, starting plan 9.99 USD
0.49 USD / additional return request
Yes, pay as you go discounted plans
Affordable
No lock-in; cancel anytime
Not available
Product Features
AI-based smart exchanges
Exchange with products of higher value
Available - Print & QR
Available
Available
Yes, Product based & return-reason based restriction
Native Analytics + tie up with ReportPundit
Real-time updates - email, Whatsapp, SMS
Available
Upsell products in the return/exchange journey
Available
Available
Available
Available
Available
Integrations
Available
Available
Available via Zapier
Available
Pre-integrated with all top mobile app builders.
Pre-integrated with Klaviyo
Tech
99.99% uptime
Under 3 mins
40-50% faster
Webhooks & APIs
Support
24*7 live chat, dedicated CSM support
Well-known for it's exceptional support
AfterShip
Basic
7 years
4.7 star, with 2.3K reviews
Returns Management
NA
Logistics AI uses deep learning with 4.4 billion+ shipment data points
Customer profile
5500+
248 out of 249 countries
Pricing
Free; starting plan 23 USD (limited features)"
"Ranges from 0.5 USD to 1 USD (increases as you grow)"
NA
Expensive
NA
Starts at $9/month for 1,200 shipments per year
Product Features
NA
Available
Available - Print & QR
Available
Available
Available
Built on Shopify Polaris
Available
Available
Available
Available
NA
Available
Available
Available
Integrations
Available
Available
Available
Available
Available
Available
Tech
99.9%
NA
Relatively slow
Available
Support
Chargable; 20 to 30% of the subscription amount for additional support
Not a focus area
Return Go
Basic
4 years
4.9 with 320 reviews
Sustainable returns + management
NA
NA
Customer profile
2500+
USA
Pricing
23 USD (limited features)
NA
NA
Expensive
NA
Available
Product Features
NA
The price difference in exchanges is not available
NA
Available
Available
NA
Available
Email (add-on)
NA
NA
Available
NA
Available
5 languages (pro plan)
NA
Integrations
Available
Available
Available
Available
Available (Enterprise plan)
Available
Tech
Low stability
NA
Relatively slow
Webhooks & APIs
Support
Low support available
Not a focus area
Swap
Basic
New
5 star with 22 reviews
Returns Management
NA
NA
Customer profile
NA
NA
Pricing
59 USD (limited features)
NA
NA
Expensive
1 month notice to be given
NA
Product Features
NA
Available
NA
Available
Available
NA
Available
NA
NA
NA
Available
NA
NA
NA
Available
Integrations
Available
NA
Chargeable
Available
NA
Available
Tech
NA
NA
Relatively slow
NA
Support
NA
Not a focus area
Loop Returns
3
4.5 star, with 169 reviews
Return Operations & Customer Experience
NA
NA
4000+
Predominantly US
Free (on request), starting plan 155 USD (Limited features)
Fixed Contract (Auto upgrades to full price next contract)
NA
Expensive
Mandatory Lock-in (Annual)
Available
Available
Available
Available in the Advanced plan
Available
Available in the Advanced plan
Product-based & return-reason-based restriction
Available
Email and SMS
NA
Available in the advanced plan.
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available at a higher cost
Available
NA
15 days Cannot be done without support
Relatively slow
Webhooks & APIs
Dedicated KAM only for accounts with >2000 returns/mo - otherwise, basic support is available
Not a focus area
We are trusted by merchants from 100+ countries
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