Do you really need an automated returns and exchange solution?

We have been asked the same question hundreds of time and we try to make our merchants understand why is it really important to invest in a seamless and automated returns and exchange experience. Nobody ever wants to go through long processes of writing emails or submitting forms to get support for something they have paid for. The same is true for your customers as well. Moreover, this also eases your life by automating the entire process and giving you a clear understanding of root cause for returns on your store.

Analyse the reasons to reduce your returns

The key lies in understanding the real cause of returns for your products. With all data at one place, you can easily analyse and implement measure to avoid unnecessary hassle for your customers.

Let customers get refunds their way

Who doesn't love freedom? Letting your customers choose how they want their money back builds a strong trust for your brand and their chances of coming back to you again is almost guaranteed.

Offer instant exchange to retain the customer

Returns are inevitable and indeed a huge cost to businesses worldwide. A smart way to solve customers problem without compromising on business is to offer them exchanges instead of returns.

How consumer electronics and audio accessory brands across the world use Return Prime to offer a seamless returns and exchange experience on their Shopify store?

Thousands of stores across US, Europe, Asia and Middle East uses Return Prime on their Shopify store for post purchase experience. With a 5 star rating on Shopify app store, we thrive with a consistent support for our merchants and our commitment to help them increase their retention with a great post purchase experience.

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“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos