Soluta Ullam

Return Prime integrates with your Shopify store seamlessly to let your customers raise a return/exchange on their own.

Problem

Most of Blaupunkt Audio's customer are from Germany and they were struggling to provide them a local touch and feel even after being a local company. They did not want their user to know that they are using any third party app.

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Solution

They Wanted all of their customer facing portals in their native language, but most of them did not had options to translate the complete journey. And then they found us. They loved our point of building experience more than features.

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Results

Their Operational flow became so seamless for them, that it looked like they have built a custom solution to manage their Returns/Exchanges. The experience was so relatable that Return Prime became an extented team for Blaupunkt Audio.

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Customers can go through the process in Native language

The native experience helps the customer to trust the brand more. And since we know that you know your customer better, we let you control each and every text that the customer’s of our customer see. Because we know it’s easy to love a Brand when the Brand Loves you back.

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How Return Prime Helped them?

Creating an experience where customer can relate is way more important than anything else when it comes to retention. Using your own lingos are a really cherry on the cake. It gives your customer an awesome post purchase experience.

There might be several other brands and competitors that might be selling similar products as yours. You might sell the product at a cheaper price as compared to your competitors to boost the number of sales. But they would never come back to your ecommerce store again if they are not satisfied with your product and services even if it's cheaper. Here comes the necessity of understanding the post purchase journey of your customer. From receiving the order to requesting a refund or exchange of product and ending up with a replaced product or a refund. This Post purchase journey is what actually decides that your customer will come back again to your ecommerce store or not. Starting from the return and exchange policy, they should be clear and precise, and every user should understand the terms of returns and exchange when they read your policy. The entire post purchase journey should be short and hassle free for the customer. Therefore a well versed post purchase journey can:

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